Refund Policy
At Techsimps, we strive to deliver high-quality digital products and services that meet your expectations. This Refund Policy explains the conditions under which refunds may be granted.
General Policy
All purchases made through Techsimps are considered final unless otherwise stated. However, we understand that circumstances may arise where a refund is appropriate. Refunds will only be considered in line with the terms below.
Eligibility for Refunds
You may be eligible for a refund if:
- The product or service you purchased was not delivered as promised.
- You were charged in error or experienced a duplicate payment.
- There are verified technical issues that prevent you from using the service and we are unable to resolve them within a reasonable timeframe.
Refunds are not available in the following cases:
- Change of mind after purchase.
- Failure to provide required information or access needed to deliver the service.
- Partial use of a service or subscription.
- Downloadable or digital products that have already been accessed.
Refund Process
To request a refund, please contact us at support@techsimps.tech with the following details:
- Your full name and contact details
- Order number or transaction ID
- Reason for requesting a refund
We will review your request within 7 business days and notify you of the outcome. Approved refunds will be processed within 5–10 business days, depending on your payment method.
Subscriptions
If you have subscribed to a recurring service, you may cancel at any time. However, cancellation does not automatically entitle you to a refund for the remaining billing period unless required by law or explicitly stated in the subscription terms.
Changes to This Policy
Techsimps reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the revised date.
Contact Us
If you have questions about this Refund Policy, please reach out to:
Email: support@techsimps.tech
Address: Parklane Street, Lagos, Nigeria